Refund policy
Return, Refund, and Cancellation Policy
Order Cancellations and Changes
We process and ship orders quickly. As a result, we cannot guarantee that an order can be changed or canceled once it has been placed.
If you would like to change or cancel your order, please contact our customer service team as soon as possible at info.uveyo@gmail.com.
We will make every effort to accommodate your request if your order has not yet been processed by our warehouse.
To help us process your request promptly, use “Cancel My Order” or “Change My Order” as the subject line and include your full name and order number in the body of your email.
Returns and Refunds
If your order has already shipped, you may return eligible items for a refund, subject to the conditions below.
Our return window is 14 days from the date of delivery. After that period, we cannot offer a refund or exchange.
To qualify for a return:
-
Items must be unused and in their original packaging.
-
The package’s shipping label must be present and intact.
-
You must provide a receipt or other proof of purchase.
For hygiene reasons, we cannot accept returns of jewelry that has been worn.
The following items are not eligible for return:
-
Gift cards
-
Digital books
Refund Approval and Processing
Once we receive and inspect your return, we will email you to confirm receipt and notify you whether your refund has been approved or denied.
If approved, we will process your refund to your original payment method within seven days. Your bank or card issuer may require additional time to post the credit to your account.
Original shipping charges are refundable only if your order is canceled before it ships.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account or credit card statement again.
-
Contact your credit card issuer, as there may be a delay before the refund appears.
-
Contact your bank to confirm its processing time.
Refunds may take 7–14 business days to appear, depending on your financial institution.
If you have completed these steps and still have not received your refund, please contact us at info.uveyo@gmail.com.
Discounted and Bundle Items
Items purchased at a discount, including our Bundle & Save offers, are eligible for return within the same 14-day window. Refunds are issued for the amount you actually paid for the returned item(s).
Exchanges
We replace items only if they are defective or damaged.
To request an exchange for the same item, email info.uveyo@gmail.com.
Return Instructions and Shipping Costs
Before returning an item, contact us at info.uveyo@gmail.com. We will provide return instructions and the appropriate warehouse address.
You are responsible for return shipping costs. Shipping charges are nonrefundable once your order has shipped. If we provide a return shipping label, its cost will be deducted from your refund.
You are responsible for returned items until they reach our warehouse.
For items valued at more than €50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.